Building security and privacy into everything we do.

We're committed to safeguarding your privacy and believe in data protection by design and default. Si Novi respects the privacy of every individual who visits this website, contacts us, works with us or uses our software products.

Privacy Notice

We have published this privacy notice to describe what information we collect, what we do with it and to explain your rights.

This policy may change periodically so please visit this page for the latest version. It was last updated on 3rd July 2018.

Who is the data controller?

The data controller is Si Novi Limited, company number 11370658, registered in England & Wales.

Our registration reference with the Information Commissioner’s Office (ICO) is ZA437640.

We operate in accordance with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR), EU 2016/679.

How do we obtain your personal data?

Si Novi may acquire your personal data in a variety of ways, including:

  • From your registration onto our software applications or internal systems
  • From data you supply while working together during commissioned projects, or during new business activities and the act of commissioning new work
  • From inbound enquiries via email
  • From inbound phone calls where we see the incoming phone number and you pass us information verbally
  • From networking activities and events, for example swapping business cards or connecting on Linkedin.
  • From recommendations or references about you from others
  • From contact from and conversations with our suppliers
  • From website analytics

When you give us personal information it should be accurate, and if supplying anyone else’s data you must ensure that you have the authority and legal basis to do so.

What personal data is processed?

We may process different types of information about you depending on your relationship and activity with us.

Typically, we will process the following types of personal data:

  • Email address
  • Name
  • Phone numbers
  • Home address
  • Job title
  • Business name and address
  • IP addresses
  • Social media usernames/handles
  • Browser information
  • Bank account information

How is your personal information used?

The personal data you give us may be used in a variety of ways:

  • Communicating with you as a customer, about new or currently commissioned projects
  • Storing in databases or third-party applications for reference by us and our suppliers
  • Performing accounts tasks, such as raising and sending invoices

Is your information shared with anyone else?

Your personal data will not be disclosed or sold to anyone outside of Si Novi or our appointed suppliers, without obtaining your prior consent - unless we are required to do so by law.

What is our legal basis for processing your data?

In most cases the processing is necessary for the performance of a contract between Si Novi and you. This is because in most cases we'll be working together or you will be using one of our products or services.

Retention of your personal information

Si Novi will keep your personal data only for as long as it is relevant to the purpose for which it was collected, or for as long as we are required to keep it by law.

Your rights

You have the right to request access to the personal data that we hold about you - this is called a Subject Access Request (SAR). If you wish to make an SAR, please email We will respond within 30 days, and provide you with the data we hold about you in an electronic format, generally CSV files. There is no charge for this service, however if your requests become manifestly unfounded, excessive or repetitive, we may charge a fee appropriate to the administrative work required.

You have the right to the deletion or removal of your personal data where there is no compelling reason for its continued processing. To request deletion of your personal data, please email We may refuse to comply with a request for erasure in some circumstances, for example in the case of requiring the information as part of a legal obligation, such as our statutory accounts and records.

You have the right to request a rectification of your personal data. To do so, please email We will respond within 30 days, although this can be extended by two months if the request for rectification is complex. If we decide not take action in response to a request for rectification, we will explain to you our reasons.

You have the right to suppress or restrict the processing of your personal data. To request this, please email

You have the right to data portability, which allows you to obtain and reuse your personal data for your own purposes across different services. To request this, please email We will respond within 30 days, and provide you with the data we hold about you in a commonly-used electronic format, generally CSV files. This response time can be extended by two months if the request is complex.

You have the right to object to:

  • direct marketing
  • processing based on legitimate interests
  • processing for purposes of scientific/historical research and statistics.

To make an objection to processing, please email

How we protect your information

We take a range of organisational and technical measures to protect your information, and to make the applications we build as secure as they can be. We maintain strict physical, electronic and administrative safeguards to protect your personal data from unauthorised or inappropriate access.

Where appropriate we use industry-standard encryption techniques, including encrypting web traffic using HTTPS.

Where possible we restrict access to secure systems by IP address, and by using username/email and password authentication.

We hold regular security reviews to ensure that our systems and processes remain safe and secure for the protection of your personal data.

We keep software up to date with latest security patches as advised by the vendors of the software.

We use password management software to secure and encrypt credentials you give us, and to ensure our choice and use of passwords is secure.

Where you have registered onto our software applications with a self-chosen password, we ask you not to use that same password on any other systems. You are responsible for the security of your own passwords.

Data transfers outside of the EU

Your personal data may be transfered outside of the EU, as we use suppliers such as Google and Amazon Web Services who are based in the US, but have data centres in the UK and EU. Wherever possible we select data centres in the EU, however it’s likely some data is stored in the US.

People under the age of 16

If you are under 16, please ensure that you obtain your parent/guardian's consent, and evidence of that consent, before you provide personal information to us.

How this website uses cookies

A cookie is an item of data, which often includes a unique identifier that is sent to your computer or mobile phone browser from a website's server and is stored on your device. Each website can send its own cookie to your browser if your browser's preferences allow it, but to protect your privacy your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites. Many websites do this whenever a user visits their website in order to track online traffic.

As a website user, you are able to edit your browser settings to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. If you choose not to accept cookies, then the website might not work as you expect. Each browser is different, so check the Help menu of your browser to find out how to change your cookie preferences.

When you visit this website, the pages you see, along with a cookie, are downloaded to your device. Many websites do this because cookies enable website publishers to do useful things like identify whether the device has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit. Cookies are often used to identify you as being 'signed in' to a website, so that when you return to a site, you are still signed in.

Third Party Cookies

During your visit to this website, you may notice some cookies that are not related to this site. When you visit a page with content embedded from, for example YouTube, you may be presented with cookies from these websites. We do not control the dissemination of these cookies. You should check the third party websites for more information about these.

How to control and delete cookies

We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by this website, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.

Alternatively, you may wish to visit which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this in the browser of your mobile phone you will need to refer to your handset manual.

Please be aware that restricting cookies may impact on the functionality of this website.

The cookies used on this website

_ga, _gid, _utma, _utmz

Google Analytics

This is a service used to monitor traffic on this site. Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

Links to Other Websites

This website and other communications may contain links to other third-party websites. You should be aware that we do not have any control over other these third-party websites, and therefore we cannot be responsible for the protection and privacy of any information which you provide whilst visiting those sites. Such sites are not governed by this privacy notice.

You should exercise caution and look at the privacy notice applicable to the website in question.


For any questions about this privacy notice, or our approach to data protection, security or privacy by design - please contact Si Novi: