Executive Summary
Medem, a Manchester-based electronics manufacturer, designs and builds cutting-edge control panels for gas
safety, indoor environment monitoring, and energy management. To optimise their sales processes, we
partnered with Medem to create a bespoke, web-based sales management application hosted on AWS.
The platform enables rapid quote generation, seamless customer account management, and comprehensive reporting, all while
maintaining robust security and operational efficiency. Since its launch, the application has been a
cornerstone of Medem's operations, supported by our proactive maintenance and reactive technical support
services to ensure continued performance and security.
About Medem: Innovators in Electronics
Medem is a British electronics manufacturer specialising in innovative solutions for the built environment.
Their UK-designed and manufactured control panels play a critical role in ensuring gas safety, monitoring
indoor air quality, and managing energy consumption.
With a strong focus on precision and reliability, Medem
serves clients both across the UK and internationally, delivering safety and efficiency in essential
building systems.
The Challenge: Modernising Sales with a Bespoke Solution
Medem sought to modernise and streamline their sales process by moving away from manual workflows and
fragmented systems. Their sales operations required a solution capable of:
- Generating detailed quotes quickly and accurately.
- Managing quote templates, product catalogues, and pricing structures.
- Aggregating sales data for reporting and assurance.
- Ensuring data security and operational reliability.
The absence of an integrated system led to inefficiencies, slower response times, and increased
operational complexity. To address these challenges, Medem required a bespoke solution tailored to their
unique needs.
Why Medem work with us: A Partnership Built on Trust
We have proudly partnered with Medem since 2010, developing a long-standing relationship based on trust
and collaboration. Over the years, Medem has come to rely on our expertise not only for the development
and support of their bespoke application but also for advice on cloud architecture and strategic
technology decisions. This trusted partnership ensures that Medem's web-based systems are always aligned with their
operational goals and remain secure and reliable.
Why AWS: Secure and Scalable Infrastructure
AWS was the natural choice for the applications' cloud infrastructure due to its scalability, reliability,
and advanced security features. As an AWS Certified team, we at Si Novi have the expertise to
leverage AWS cloud services to their fullest potential, ensuring a stable environment for the application's
daily operations. This guarantees flawless uptime and robust data protection. Additionally, AWS's comprehensive
suite of tools supports efficient backup and disaster recovery processes, which are essential for
maintaining business continuity.
Our Solution: Tailored Technology for Efficiency
This custom web-based sales management application is designed to optimise Medem's sales
operations and improve overall efficiency. The application, hosted on AWS, leverages the Yii PHP
framework to provide a flexible and robust platform.
Key features include:
- Rapid Quote Creation: Generate high-quality quotes with embedded
logos, certifications, and signatures.
-
Customer Account Management: Maintain detailed records of
customer accounts, products, and pricing.
-
Data Aggregation and Reporting: Generate charts and export data
to formats like XLSX for reporting and assurance.
-
Secure Operations: AWS security tools and practices ensure data
integrity and protection, with role-based access control to safeguard sensitive
information.
Proactive Maintenance and Reactive Support: Ensuring Long-Term Success
Since the application's launch in 2015, we have provided ongoing maintenance and support to ensure its
smooth operation and security. Key support services include:
- Regular updates to ensure compatibility with evolving technologies, including PHP version
upgrades.
- Security patching to protect against emerging vulnerabilities.
- Database optimisation and management.
- AWS account management, leveraging best practices and implementing new features as they become
available.
- Backup, restore, and disaster recovery processes.
- Logging and monitoring to ensure system reliability and provide actionable insights.
Results and Benefits: Driving Operational Excellence
The application has become a critical component of Medem's business operations, delivering tangible
benefits such as:
- Efficiency Gains: Faster quote generation and streamlined sales
processes reduce operational bottlenecks.
- Improved Security: AWS's secure infrastructure and regular
updates protect sensitive business data.
- Business Continuity: Comprehensive disaster recovery plans ensure
uninterrupted operations.
- Enhanced Reporting: Aggregated data and customisable exports
empower Medem with actionable insights.
Our close partnership with Medem ensures that the application evolves alongside their business. Regular
feature updates and integrations further optimise their workflows and expand functionality, maintaining
the platform's value.